Security & Protection

Smiling business woman looking at computer for online and consumer security

Online Security Protection

Ensuring the security of your personal information online is a top priority for us.

Secure Online Banking Sign In

When you sign in to our Online Banking, your Access ID and Password are secure. The moment you click Enter and before your Access ID and Password leave your computer, encryption using Secure Sockets Layer (SSL) technology ensures the privacy of communication between you (your browser) and our servers.

Download Rapport for Free

BROWSER SECURITY INDICATORS

You may notice when you are on our homepage that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the top left corner of the browser frame and the "s" in the Web address bar (for example, "https").

Browser frame with circled lock icon on a secure webpage

To provide the fastest access to our homepage for all of our millions of customers and other visitors, we have made signing in to Online Banking area secure without making the entire page secure. Please be assured that your Access ID and Password are secure and only our East West Bank servers have access to them.


CONSUMER SECURITY

We are committed to protecting your online security. We offer these tips and best practices from Digital Defense on how to safeguard your accounts and privacy.


BUSINESS SECURITY

Protect Your Business from Email Phishing

"Email phishing" is a scheme where a fraudster intercepts payment instructions from a legitimate vendor to a business customer, changes the payment beneficiary information, and instructs the unsuspected business customer to make payment to the fraudster's account instead of the vendor's account. The fraudster ends up with the payment while the legitimate vendor does not get paid.

We highly recommend that you implement the following best practices to protect your company from becoming a victim of this scheme:

  • Do not follow payment instructions or changes to payment instructions by email.
  • If you receive payment instructions or changes to payment instructions by email, implement a callback procedure to contact your vendor or trading partner to verify the authenticity of the request.
  • Implement a process that requires additional review and approval of changes to wire templates and payment beneficiary information.
  • Never give sensitive data (such as account number or password) in response to an email request, instant message or on a social network site.

These are proven and longstanding fraud management and operating controls that are widely used by companies, including East West Bank. In addition to the callback procedure above, we also recommend that you continue to use the additional recommendations below to protect your company:

Protect Your Business from Other Threats

  • Implement dual control to initiate and release funds transfers, where two employees and two separate computers are required to complete the transfer of funds, either through ACH or wire transfer.
  • Establish appropriate dollar limits for ACH and wire transfers, limiting the exposure in case of unauthorized attempts.
  • Do not open emails from unfamiliar sources, especially those with attachments or links.
  • Maintain current versions of antivirus software, run virus definition updates and virus scans on a regular basis.
  • Review employees' user online banking access activity periodically and remove former employees' accounts from your online banking system immediately.
  • Make your passwords longer, use a combination of upper and lowercase letters, numbers, and symbols.
  • Check for signs that the webpage is secure, for example, a web address that starts with "https" and shows a closed padlock.
  • Promptly review Wire, ACH, or other transaction confirmations to ensure authenticity. Notify the Bank immediately at 888.761.3967 if you notice any discrepancies or error.
Optimistic female sitting in front of her computer at work
Two business men look at tablet device for how to avoid phishing
Female at home writing a letter

Need Help?

If you believe your information has been compromised and/or you have been a victim of fraud, it is important that you contact us immediately:

For consumer customers:

Customer Service Center

888.895.5650

Mon - Fri, 6:00 am to 7:00 pm PT

Sat, 9:00 am to 5:00 pm PT

For business customers:

Commercial Banking Customer Service

888.761.3967

Mon - Fri, 6:00 am to 7:00 pm PT

Report Fraud

Email Us