Mobile Banking

Transform the way you bank

Save time and enjoy banking on the go with the East West Bank mobile app.

All-New Digital Banking Coming Soon!

Exciting News! In coming months, you will get to experience our new mobile app and online banking loaded with enhanced features.*  Visit digital.eastwestbank.com to learn more!


WHAT YOU CAN EXPECT

Existing customers will be upgraded to the new platform in different phases.  When your account is ready to be upgraded, we will send you a series of important updates by email.

  • One month before upgrade
  • Two weeks before upgrade
  • One week before upgrade
  • Day of upgrade

To ensure you receive these updates, it is important to add our email to your address book, contact list or email safe senders list now: EastWestBank@yourfinancialbridge.eastwestbank.com.


How to prepare for the upgrade

Please take a moment to confirm that your email address and mobile number are up to date. This will ensure you have uninterrupted access to online and mobile banking, and that you receive important email updates prior to your upgrade.

  1. Log in to online banking and go to "My Settings" to review your profile.
  2. Verify your email address and mobile number are current.
  3. Update your contact details as needed.
  4. That’s it! Be on the lookout for our email communications.

When you can access the upgraded app

  1. You will receive an email with your upgrade date.
  2. On or after your upgrade day, download the NEW East West Bank mobile banking app from the app store of your mobile device.
  3. Enter your email address as your Username and follow the on-screen instructions.

Note: Once you have upgraded to the new digital banking platforms, you will not be able to login to the legacy East West Bank online banking platform.

New to East West Bank?

Apply for an account remotely from your phone. No branch visit required.

3 Ways to Access Our Legacy Mobile Services

For customers who have not been upgraded.

Every East West Bank deposit account comes with access to mobile banking.* When you use our mobile app, you can pay your bills, deposit checks and handle everyday banking from virtually anywhere.

App Features

  • View account balances1 and transaction history
  • Pay bills to existing payees2
  • Transfer money between accounts2
  • Deposit checks using your phone's camera feature3
  • Popmoney® Person-to-Person Payments
  • View images of cleared checks
  • Use your fingerprint to log in
  • Find branches and ATMs near you using your phone's GPS
 

  Mobile App Mobile Web Text Banking
Check Your Balances1
Review Transaction History
Transfer Between Accounts4
Pay Bills4
Deposit Checks5 -- --
Popmoney® Person to Person Payments -- --
Quick Balance1,6 -- --
Images of Cleared Checks --
Receive Alerts*,4 -- --
Find Closest Branch or ATM --

We are committed to protecting your security with features built into our Mobile Banking products to help secure your information and privacy.

  • 128-bit encryption masks your sensitive information
  • We don't store your username or password
  • Automatic logout after a period of inactivity - 10 minutes on the Mobile App and 5 minutes on the Mobile Website
  • Use your fingerprint to identify yourself. Once you turn on Touch ID or Fingerprint ID within the East West Bank Mobile app, you can log in using your fingerprint instead of your Username and Password
  • Same account safety procedure as Online Banking
  • No identifiable information, such as your account number, PIN, email, or personal address will ever be sent or asked for in any Mobile Banking text messages

Need Help?

Give us a call at

888.895.5650

Or send us a message

Mon - Fri: 6:00 am to 7:00 pm PT

Sat: 9:00 am to 5:00 pm PT