Skip to main content

Automated Clearing House (ACH)

Make or collect payments to anyone within the U.S. at any time and anywhere with our ACH service. Our service provides you customized options to pay vendors, distribute payroll, initiate tax payments and collect dues and payments with ease and security. ACH optimizes your resources by transforming traditional payments via check issuance and facilitates expedited collection of payments. Our streamlined ACH service is another method to help keep processing simple, manage risk and reduce costs.

Additional Benefits of Using ACH

  • Optimize your cash flow, knowing the exact settlement date of your payments
  • Expedite and automate the collection of your receivables
  • Make payments faster than issuing and mailing a check
  • Use exact settlement date to negotiate payment terms with vendors
  • Reduce the risk of fraud by eliminating check issuance
  • Send credits domestically


Standard Service Includes:

  • Batch history for 180 days
  • Layered security control options
  • Use of bank-issued security tokens to authorize transaction release
  • Future-date transactions up to one month
  • Email alerts for approval release on outgoing ACH transactions
  • View and print all pending and sent ACH batch entries


Related Links

businessBridge® Premier Online Banking


Back to top

Remote Deposit Capture

Enjoy the perks of depositing your checks anytime, anywhere, without having to visit a branch.1 Simply scan your checks online, and your deposit will be electronically transmitted to the bank and deposited into your account.2 No more driving through traffic, waiting in line or paying couriers to pick up your daily deposits. You can also export up to 365 days of information for easy reconciliation. Save time and accelerate funds' availability while maximizing your cash flow.

Standard Service Includes:

  • Extended depository cut-off time
  • Expedited funds availability
  • Online access to check images and remittance data with easy export capabilities
  • Virtual endorsements of all scanned deposited checks



Subject to monthly service fee. Fee varies depending on your enrolled services. Other bank fees may apply. Please refer to the Global Transaction Services Master Service Agreement for more information.

2 Data connection required. Internet and wireless carrier fees may apply.


Back to top

Merchant Services

Increase sales revenue and simplify business operations through the use of our Merchant Services. We offer multiple solutions to suit you and your customers' needs with options to accept credit and debit cards at your place of business, using a mobile device or through your online store. This service expedites the collection of payments into your account and provides quality service and convenience to your customers.

Features and Benefits

  • Provides processing, settlement and funding of all card types including Visa®, MasterCard®, Discover®, American Express®, JCB® and Union Pay®
  • Process payments using one of the most reliable and secure payment networks in the U.S. with no application or early termination fee
  • Wide range of merchant services solutions from traditional merchant terminals to virtual online and mobile payments (for smartphones and tablet devices) to offer a unique interactive payment experience
  • Maximize cash flow with next-day funding of MasterCard and Visa transactions
  • Robust online reporting features with export capabilities including consolidated, easy-to-read merchant statements
  • 24/7 customer service including a dedicated Mandarin language line

Back to top

Cash Vault

Our cash vault service transforms your traditional cash depositing experience. This service is designed to reduce the liability of having excess cash on hand, while minimizing the risk associated with taking cash deposits to a branch. Reduce trips to the branch for deposits and/or cash orders. This service makes managing your finances simple, organized, and secure.


Standard Service Includes:

  • Increased security—deposits are transported securely via an armored carrier directly to the cash vault
  • Enhanced safety—reduces the risk associated with traveling to the bank with your deposit
  • Convenience—order and receive cash/coin orders without ever leaving the office
  • Flexibility—cash orders can be placed 24 hours a day


Related Links

cashBridge®Smart Safe


Back to top

Smart Safe

Depositing into your cashBridge® Smart Safe enhances the security of your excess cash at your store location(s), while increasing cash availability in your accounts. The deposited cash in the safe will automatically transmit credit card information to your East West Bank account, providing you with secure storage and quicker availability to funds.


Standard Service Includes:

  • Secure deposits of cash at place of business 
  • Option to purchase or lease Smart Safe 
  • Receive credit for deposits 
  • Detailed reports available at the business and employee level 
  • Armored transportation of deposits to the bank's cash vault

Back to top


Our Lockbox solutions help minimize the time and expenses required to process payments. With our advanced technology, we will process your payments, coupons, and envelopes according to your instructions. The service provides online access to images including remittance coupons, checks, and related correspondence.


Standard Service Includes:

  • Wholesale, wholetail and retail Lockbox options available
  • Improve staff productivity and decrease potential of manual entry errors by automating your payment processes
  • Access to Lockbox reports that provide detailed remittance data and images online or through secured transmission, view remittance information and images shortly after process
  • Image capability—dual sided and color images
  • Consistent Lockbox service levels across national footprint with multiple "key- time" mail pick-up during business day

Back to top

Mobile Payment Acceptance

While credit cards and cash are still the primary ways to pay in the United States, many Chinese consumers prefer to pay by phone using Alipay and WeChat Pay, two of China’s largest mobile payment networks. If your business is looking to tap into the rapidly growing Chinese market, you should consider accepting Alipay and WeChat Pay.


 Alipay and WeChatPay


Accepting Alipay and WeChat Pay Is Easy

Our Alipay and WeChat Pay acceptance solutions are simple and secure. You can use it for in-store and online transactions, and you will receive instant payment confirmation with funds in U.S. dollars.

Accepting In-Store Payments

1. Initiate a transaction
Tap on the terminal to initiate a transaction and enter the amount of the purchase.

2. Scan the QR code
Scan the QR code on your customer’s Alipay or WeChat Pay app.

3. Payment confirmation
You’re done! The terminal prints a receipt and sends a payment confirmation to the customer’s phone.

Accepting Online Payments

1. Customer initiates a payment
A unique QR code is displayed on your website.

2. Customer scans the QR code
Customer confirms the transaction amount with Touch ID or PIN.

3. Payment confirmation
Both parties will receive a real-time confirmation of payment.


Benefits To Your Business

In addition to creating a better shopping experience for Chinese customers, when you sign up for this service, your business will also enjoy these benefits and savings:

  • No chargeback
  • No hidden fees
  • No currency exchange fees
  • No setup and monthly fees
  • Alipay and WeChat Pay marketing support

East West Bank is in alliance with Citcon Inc. to offer Alipay and WeChat Pay acceptance. When enrolled, agreement is entered directly with Citcon.

Back to top


Our DirectBiller digital bill pay platform provides your customers a modern, custom-branded payment experience. It manages the end-to-end process from invoicing through payment reconciliation and integrates seamlessly with your billing ERP systems.

Replace manual invoicing, presentment, and collection with our fully automated platform. Your company will benefit from the reduced cost of getting paid and your customers will appreciate the more convenient, expanded payment options.


Features and Benefits

  • Eliminate the costs of third-party ACH processors and gateways
  • Receive settlements on the next business day
  • Reduce payment delays with features that encourage on-time, in-full payments
  • Gives customers a variety of payment options: one time, recurring, scheduled, Text to Pay, and IVR (interactive voice recognition)
  • Integrates directly with your ERP system
  • Simple Reconciliation

Back to top

Need Help?

Give us a call at

Email Us

Mon - Fri: 6:00 am to 7:00 pm PT