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Do Not Call Policy

We respect the wishes of our customers who choose not to receive telemarketing calls.

In order to respect our customers' privacy, we maintain an internal "do-not-call" list for those customers who do not want to receive telemarketing calls from the Bank.

Our existing customers may request to be included on our "do-not-call" list by contacting us through one of the following methods:

Write to Us:

East West Bank
9300 Flair Drive, 4th Floor
El Monte, CA 91731

Attn: Customer Service Center - Telemarketing

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Email Us: 

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The request must include the following information for each individual customer requesting to be included on the Bank's "do-not-call" list

  • Name
  • Address
  • 10-digit residential and/or mobile telephone number to include on the Bank's "do-not-call" list

Your name and phone number will be added to our internal "do-not-call" list within thirty (30) days of receipt of your request, and will be maintained on the list for a minimum of five (5) years unless you request to have your number removed.  If your phone number changes, you must submit another request in accordance with the instructions listed above to ensure that your new number is included on the list. Inclusion on our internal" do-not-call" list does not prevent the Bank or our employees from calling you for account service related issues and for other non-marketing purposes.  Additionally, it does not prevent the Bank from continuing to provide marketing information in your regular account mailings and statements, including online and ATM communications.

East West Bank, when applicable, also utilizes the Federal Trade Commission's national "do-not -call" registry and any state "do-not-call" lists in the manner required by state and federal laws that apply to us. Please note, even if you have already registered your name on a federal or state "do-not-call" registry, you may also request to be included on the Bank's internal "do-not-call" list in order not to receive telemarketing calls from us due to our established business relationships.

It is East West Bank's policy to comply with all federal and state laws as they apply to telemarketing activities.  If you should have any questions or concerns regarding the Bank's "do-not-call" policy, please do not hesitate to contact us at: 888.895.5650.

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