Security and Protection

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Consumer Data Protection

We recognize our obligation to keep information about you confidential and secure, and are committed to protecting your privacy.

We feel it is important for you to understand what information we collect, how we use it and how we keep it secure. We truly value your business and the opportunity to service all your financial needs.


East West means the companies listed under "East West Family of Companies."

Keeping your financial information secure is one of our most important responsibilities. We value your trust, and recognize the importance of handling information about you with care.

We hold our employees to strict standards of conduct to ensure the confidentiality of customer information. We restrict access to nonpublic personal information about you to those persons who need to know that information in order to service your account or provide you with products and services.

We protect personal information we collect about you by maintaining physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Third parties who have access to personal information must agree to follow appropriate standards of security and confidentiality. We require those companies we do business with to safeguard customer information and to use it only for the purpose it was provided.


When you access our website, we may place small data files called "cookies" on your computer. Cookies allow us to provide you with a more customized service and enable certain functions on the website. You may opt out by blocking, deleting or disabling cookies by changing the settings on your browser. However, rejecting cookies may prevent you from using certain functions of the website, including improved security.


We do not disclose nonpublic personal information about our customers to nonaffiliated third parties except as set forth in the bank's current privacy notice or as permitted by law.

We carefully limit what type of information we share and with whom the information is shared. The information we share allows us to provide better service and enables us to continue to offer you a broad range of financial products and services as effectively and conveniently as possible.


We will provide you with our privacy notice annually, as long as you maintain an on-going relationship with us. This privacy notice may change from time to time, but you can always review and print our current privacy notice on our website or contact us for a copy at 888.895.5650.


The East West family of companies include:

  • East West Bancorp, Inc.
  • East West Bank
  • East West Bank (China) limited
  • East West Investment, Inc.
  • East West Investment Services, a division of East West Bank
  • Desert Community Bank, a division of East West Bank
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Need Help?

If you believe your information has been compromised and/or you have been a victim of fraud, it is important that you contact us immediately:

For consumer customers:

Customer Service Center


Mon - Fri, 6:00 am to 7:00 pm PT

Sat, 9:00 am to 5:00 pm PT

For business customers:

Commercial Banking Customer Service


Mon - Fri, 6:00 am to 7:00 pm PT

Report Fraud

Email Us