How can I manage my credit account?
Login to your East West Bank online banking account. On the main dashboard screen, you will see your credit card account and a summary balance. Click on the credit card tile to see more details about your balance, available credit, minimum payment, and transaction history.
Click the “Manage Card” button to take additional actions such as:
- Pay your bill
- View monthly statements
- Manage autopay and alerts
- Check your SCOREMORE DEALS and redemption options (Visa Rewards Cards only)
I have limited English skills. Do you have translation services for credit card account-related questions?
Yes, Cantonese, Mandarin, English, and Spanish language support for your East West Bank Visa® Credit Card account is available at 877-578-0685:
- Mandarin and Cantonese support is available Monday – Friday 8:30 am PST – 5:30 pm PST
- English and Spanish support is available 24/7, 365 days a year
How can I ensure a good experience while using the credit card?
Call customer service at 877-578-0685 to let them know before the following happens:
- Before travelling internationally to let them know the location and dates of your travel.
- Before making a large transaction, let customer service know when and where you plan to make the transaction as well as the estimated amount.
- Before making an online transaction with an international merchant, let customer service know who the merchant is and where they are located.
- If you receive an SMS or email about a suspicious transaction on your credit card account, please respond immediately.
How long does it take for my payment to post?
Payment will be applied to your balance the same day received. However, it may take up to 3 days to be reflected in your available credit.
How do I make sure that my payment is received by my due date?
As long as your payment is sent from your financial institution or your payment is post marked by the due date, the payment will be marked as on-time and a late payment fee will not be assessed. (The exception is when a payment is returned with insufficient funds.)
How can I make a payment and what forms are acceptable?
You can make a payment through your credit card online account where you can make a 1-time payment or setup autopay. You can access your credit card online account through either your East West Bank Online Banking or ezcardinfo.com
You can also send in a check by mail or go into the branch with one of the following payment forms:
- East West Bank checks, debits from an East West Bank deposit account
- Cash, money order, cashier’s check
- 3rd party check
Why am I not able to use my credit card?
Your card is either blocked, not activated, or over the limit.
Please call the number 877-578-0685 on the back of your card for assistance.
How can I dispute a transaction?
You are not liable for any unauthorized or fraudulent activity on your card.
Please call the number 877-578-0685 on the back of your card or visit any branch for assistance.
How will I be contacted if my card is compromised?
If we identify any unusual activity on your account, you will be contacted by phone, email and/or text message. Please follow the instructions on the voice message, email or text. Your card may be blocked until you respond to the message.
If you notice any unauthorized transactions on your card, you may also call 877-578-0685 on the back of your card to file a dispute.