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Business Training Center

Help is Just a Click Away

Our Business Training Center is an easy to use eLearning platform where you can familiarize yourself with our products and learn how to make the most of them. 

Training Videos

Attend our Live Virtual Training sessions for real-time expert instruction on our services. Click on the links below to register. To access Virtual Training and Reference Materials in Chinese, click here: 简体|繁體

 

businessBridge® Premier
Wire Payments
Monday - Friday8:00 am - 9:00 am PTRegister
businessBridge® Premier
Wire Payments
Monday - Friday10:00 am - 11:00 am PTRegister
businessBridge® Premier
Quick Overview:
Information Reporting, Administration, and ACH Payments
Tuesday10:00 am - 11:00 am PTRegister
businessBridge® Premier
ACH Payments
Wednesday12:00 pm - 1:00 pm PTRegister
businessBridge® Premier
Administration
Thursday12:00 pm - 1:00 pm PTRegister

 

Reference Materials

First Time Login
Token Device Activation
Dashboard Customizations
User Administration
Customizable Reports
View Loan Account Activities
Create a Wire Transfer and Template
Wire FAQs
Outgoing Wire Instructions and Country Codes
Cross Border Wire Payment and Transfer User Guide
China Wire Instructions
Wire Payment Import User Guide
SWIFT FAQ’s with MT101 Specifications
bBP/IntraFi Cash Service (ICS) User Guide
ACH Create Payment
ACH File Import
NACHA File Format Specification
ACH Returns and Notification of Change
ACH Return Processing Guidelines
2021 and 2022 ACH Rule Changes
businessBridge® Premier Mobile App
BAI2 Reporting Reference Guide
FX Wires Quick Reference Guide
Wire Tax Payment Quick Reference Guide
ACH Tax Payment Quick Reference Guide


Below are reference materials for other GTP Products and Services:

Remote Deposit Capture
Remote Deposit Capture - Mobile Only
Lockbox and Controlled Disbursement
Positive Pay User Guide
positivePayPlus Check Guideline
Cash Vault Deposit Preparation
Check Positive Pay Best Practices


Below are reference materials for Business Connect:

Business Connect FAQs
Business Connect User Guide


Below are reference materials for Foreign Currency:

Foreign Currency User Guide


Below are reference materials for businessBridge® Direct

Payment Specs - Wires

businessBridge® Direct - ISO20022 Wire Import File Specifications
businessBridge® Direct - MT103 File Format
businessBridge® Direct - EDI820 Payments Order Transmission File Specification

Payment Specs - ACH

businessBridge® Direct - ISO 20022 ACH Import
businessBridge® Direct - ACH Import NACHA File Format
businessBridge® Direct - EDI 820 Payments Order Transmission
businessBridge® Direct - ACH Notice of Change (NOC) and Notification of Return (NOR) Report

Payment Spec - Check

businessBridge® Direct - ISO 20022 Check Import
businessBridge® Direct - EDI820 Payments Order Transmission
businessBridge® Direct - Check Printing Logo and Signature Guide

Payment Specs - FX Wires

businessBridge® Direct - FX Wire File Specification

Information Reporting Specs

businessBridge® Direct - BAI2 Reporting Reference Guide
businessBridge® Direct - ISO20022 IntraDay Information Reporting
businessBridge® Direct - ISO20022 Prior Day Information Reporting

Other Reference Guides

businessBridge® Direct - Product Guide
businessBridge® Direct - User and Administrator Functions

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©2006 - 2026, East West Bank. All Rights Reserved.
NMLSR ID 469761

FDIC Equal Housing Lender Equal Housing Lender

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