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Frequently Asked Questions




1 East West Bank does not charge for Mobile Banking. However, your mobile service provider may charge for sending and receiving text messages on your phone. Check with your service provider for details on specific fees and data charges that may apply.

2 U.S. checking or savings account required to use Zelle®. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience. Transactions between enrolled users typically occur in minutes.

3 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.

4 For service and account eligibility requirements, refer to "Zelle® Terms of Service" section of East West Bank's BusinessExpress Online Banking Agreement.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.