COVID-19 Update

COVID-19 - Important Information

As the coronavirus pandemic continues to evolve, we are committed to doing everything we can to continue serving your banking needs. This page will provide you with important information on how we continue to operate safely and effectively. Check back here to stay connected and up-to-date. Together, we will overcome this challenging period.

Due to the high volume of calls, you may experience long wait times at our Customer Service Center. For most of your banking transactions such as checking your balance, transferring money and paying bills, you can use our online and mobile banking services. See below for "Other Ways To Bank."

Economic Impact Payments (IRS Stimulus Payments)

If you'd like to inquire about your Economic Impact Payment, the IRS has set up a portal for you to check your payment status. Please visit www.irs.gov to access the tool located in the "Coronavirus Tax Relief" section.


Branch Safety Standards

We're pleased to share that our branches will resume normal business hours starting on Monday, June 29, 2020.

For your safety and the safety of others, we respectfully request our customers to:

  • Maintain 6 feet social distancing from other customers and employees
  • Wear a facial covering at all times
  • Use hand sanitizers offered throughout our branches
  • Be mindful by coughing or sneezing into your elbow  

Other Ways to Bank

We encourage you to use our electronic banking services that include online bankingmobile banking, and telephone banking (domestic/international). These are alternative options for your banking activities that don't require a visit to a branch.  You can also access your funds at any time of day using ATM services.

Business customers can perform ACH, wire payments, remote deposits and many other activities through our online banking platform, businessBridge® Premier.  If you have not signed up for these services, please contact your relationship manager or visit your home branch associates who will be happy to assist you.

If you need additional assistance related to your account, please contact your relationship manager, your branch, or reach our Customer Service Center.

PERSONAL BANKING

888.895.5650

Monday - Friday, 6:00 am - 7:00 pm PT

Saturday 9:00 am - 5:00 pm PT

BUSINESS & COMMERCIAL BANKING

888.761.3967

Monday - Friday, 6:00 am - 7:00 pm PT


Your Insured Deposits

Rest assured that your funds are safe with us.  All deposits placed at East West Bank are insured by the FDIC for up to $250,000 per customer.  Customers interested in additional FDIC coverage can enroll in our CDARS or ICS services. 

Contact our Global Transaction Services team at 888.761.3967 for more information. 


Mortgage Loan Assistance

We are taking action to help make sure homeowners who are impacted by COVID-19 are able to stay in their homes during this challenging time.  This includes offering temporary mortgage payment relief options for those who are unable to make their mortgage payments due to a decline in income.

Visit our Mortgage Homeowners Assistance page to request support. 


Small Business Assistance

SBA Paycheck Protection Program

The U.S. Government has approved the second phase of the SBA Paycheck Protection Program. Due to high demand, involved documentation requirements and processing time, we are only accepting applications from existing customers with a business checking account. Please inquire with your Relationship Manager or Branch Manager for further details.

Click here to learn more about the program and eligibility requirements.


Beware of Scams

We’d like to remind our customers to remain vigilant for cyber scams related to COVID-19. Criminals may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fake charities. Exercise caution with social media pleas, texts, or calls related to COVID-19. The U.S. Cybersecurity and Infrastructure Security Agency offers helpful tips and information on their website if you'd like to learn more. 


Latest Information

For the latest updates on COVID-19, visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO). 

Visit CDC

Visit WHO