Economic Impact Payments (IRS Stimulus Payments)
If you'd like to inquire about your Economic Impact Payment, the IRS has set up a portal for you to check your payment status. Please visit www.irs.gov to access the tool located in the "Coronavirus Tax Relief" section.
Temporary Branch Closures
We are taking proactive steps to protect our customers and associates in our branches. To ensure everyone's safety, we may temporarily close some locations or adjust our business hours.
To find out information about your branch, please visit our Branch Locator.
Other Ways to Bank
We encourage you to use our electronic banking services that include online banking, mobile banking, and telephone banking (domestic/international). These are alternative options for your banking activities that don't require a visit to a branch. You can also access your funds at any time of day using ATM services.
Business customers can perform ACH, wire payments, remote deposits and many other activities through our online banking platform, businessBridge® Premier. If you have not signed up for these services, please contact your relationship manager or visit your home branch associates who will be happy to assist you.
If you need additional assistance related to your account, please contact your relationship manager, your branch, or reach our Customer Service Center.
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PERSONAL BANKING Monday - Friday, 6:00 am - 7:00 pm PT Saturday 9:00 am - 5:00 pm PT |
BUSINESS & COMMERCIAL BANKING Monday - Friday, 6:00 am - 7:00 pm PT |
Your Insured Deposits
Rest assured that your funds are safe with us. All deposits placed at East West Bank are insured by the FDIC for up to $250,000 per customer. Customers interested in additional FDIC coverage can enroll in our CDARS or ICS services.
Contact our Global Transaction Services team at 888.761.3967 for more information.
Mortgage Loan Assistance
We are taking action to help make sure homeowners who are impacted by COVID-19 are able to stay in their homes during this challenging time. This includes offering temporary mortgage payment relief options for those who are unable to make their mortgage payments due to a decline in income.
Visit our Mortgage Homeowners Assistance page to request support.
Small Business Assistance
SBA Paycheck Protection Program
The U.S. Government has approved the second phase of the SBA Paycheck Protection Program. Due to high demand, involved documentation requirements and processing time, we are only accepting applications from existing customers with a business checking account. Please inquire with your Relationship Manager or Branch Manager for further details.
Click here to learn more about the program and eligibility requirements.
Beware of Scams
We’d like to remind our customers to remain vigilant for cyber scams related to COVID-19. Criminals may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fake charities. Exercise caution with social media pleas, texts, or calls related to COVID-19. The U.S. Cybersecurity and Infrastructure Security Agency offers helpful tips and information on their website if you'd like to learn more.