COVID-19 Update

COVID-19 - Important Information

As the coronavirus pandemic continues to evolve, we are committed to doing everything we can to continue serving your banking needs. This page will provide you with important information on how we continue to operate safely and effectively. Check back here to stay connected and up-to-date. Together, we will overcome this challenging period.

Due to the high volume of calls, you may experience long wait times at our Customer Service Center. For most of your banking transactions such as checking your balance, transferring money and paying bills, you can use our online and mobile banking services. See below for "Other Ways To Bank."

Branch Updates

Our branches follow local City, State, and CDC guidance during the COVID-19 pandemic. We may temporarily close some branch locations for health and safety reasons. 

To find out information about your branch, please visit our Branch Locator.


Other Ways to Bank

We encourage you to use our electronic banking services that include online bankingmobile banking, and telephone banking (domestic/international). These are alternative options for your banking activities that don't require a visit to a branch.  You can also access your funds at any time of day using ATM services.

Business customers can perform ACH, wire payments, remote deposits and many other activities through our online banking platform, businessBridge® Premier.  If you have not signed up for these services, please contact your relationship manager or visit your home branch associates who will be happy to assist you.

If you need additional assistance related to your account, please contact your relationship manager, your branch, or reach our Customer Service Center.

PERSONAL BANKING

888.895.5650

Monday - Friday, 6:00 am - 7:00 pm PT

Saturday 9:00 am - 5:00 pm PT

BUSINESS & COMMERCIAL BANKING

888.761.3967

Monday - Friday, 6:00 am - 7:00 pm PT


Your Insured Deposits

Rest assured that your funds are safe with us.  All deposits placed at East West Bank are insured by the FDIC for up to $250,000 per customer.  Customers interested in additional FDIC coverage can enroll in our CDARS or ICS services. 

Contact our Global Transaction Services team at 888.761.3967 for more information. 


Mortgage Loan Assistance

We are taking action to help make sure homeowners who are impacted by COVID-19 are able to stay in their homes during this challenging time.  This includes offering temporary mortgage payment relief options for those who are unable to make their mortgage payments due to a decline in income.

Visit our Mortgage Homeowners Assistance page to request support.

For additional resources click here.


Beware of Scams

We’d like to remind our customers to remain vigilant for cyber scams related to COVID-19. Criminals may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fake charities. Exercise caution with social media pleas, texts, or calls related to COVID-19. The U.S. Cybersecurity and Infrastructure Security Agency offers helpful tips and information on their website if you'd like to learn more. 


Latest Information

For the latest updates on COVID-19, visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO). 

Visit CDC

Visit WHO