Loan Servicing Questions

Smiling optimistic man on the phone with a loan servicing specialist

Questions on Your Existing Mortgage?

When you have questions about your existing mortgage, we welcome you to contact us.

If you are an existing mortgage customer and have questions regarding your mortgage loan, billing statement, inquiries or complaints, please contact us:


By Phone

877.392.6868

By Fax

626.242.9570

By Mail

East West Bank
P.O. Box 60020
City of Industry, CA 91716-0020

For New York Properties:

(1) East West Bank is not registered with the Superintendent;

(2) The borrower may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 800.342.3736 or by visiting the Department’s website at www.dfs.ny.gov.

(3) To view a list of our common Mortgage Servicing Fees, click here


If you cannot afford your monthly mortgage payment and require financial assistance, please visit our Mortgage Homeowners Assistance page for more information.

Need Help?

Give us a call at

877.392.6868

Or send us a message

Email Us

Mon - Fri: 6:00 am - 6:00 pm PST