Loan Servicing Questions

Smiling optimistic man on the phone with a loan servicing specialist

Questions on Your Existing Mortgage?

When you have questions about your existing mortgage, we welcome you to contact us.

If you are an existing mortgage customer and have questions regarding your mortgage loan, billing statement, or any other inquiries, please contact us:

By Phone


By Fax


By Mail

East West Bank
P.O. Box 60020
City of Industry, CA 91716-0020

If you cannot afford your monthly mortgage payment and require financial assistance, please visit our Mortgage Homeowners Assistance page for more information.

Contact A Specialist

Give us a call at


Or send us a message

Email Us