Mortgage Assistance Request

We stand ready to help our home loan customers impacted by COVID-19

We understand that you may have, or may already have had, a temporary drop in income due to this pandemic.  We would like for you to be able to focus on your family rather than your mortgage payment right now.

Thank You for Submitting the Form

We are in the process of reviewing the information you have submitted.

An East West Bank representative will contact you soon.

East West Bank has temporary mortgage payment deferral plans for homeowners impacted by COVID-19 that will allow you to defer monthly mortgage payments. 

For us to assist you, please complete the form below. Your information will be sent to a secured email and reviewed by one of our Loan Workout Specialists at East West Bank. It is important for you to complete all of the information so that we can contact you to discuss the payment deferral plan that is right for you.

If you are currently under a deferral plan and cannot make a payment, please complete the form below so that you can be reviewed for further payment deferral options.

If you need a more permanent workout solution or need to discuss options to avoid foreclosure we encourage you to complete our loan workout package. 


Stop Automatic Payment Draft Authorization

If you are currently on an automatic payment draft and are interested in our temporary payment deferral plan, we need your acknowledgement below to stop your automatic payment draft.  East West Bank needs 3 business days’ notice before the payment is scheduled to draw to stop.

* I authorize East West Bank to stop the automatic drafts for my mortgage payment

By submitting this form you are certifying that you have a COVID-related hardship.


Additional Contact Information:

If you would like to discuss your options to avoid foreclosure with us, please call us at 877.392.6868.

If you have a workout package ready to submit, for quicker assistance, email it to us at SpecialServicing@eastwestbank.com 

Fax number: 626.242.9570 | Mailing address: East West Bank, P.O. Box 60020, City of Industry, CA 91716