Contact Us

888-895-5650

Monday - Friday

6:00 am - 7:00 pm PT

Saturday

9:00 am - 5:00 pm PT

Domestic

800-809-6761

International

626-799-0228

Telephone banking is available in English, Spanish, Cantonese, and Mandarin.

Visit our Mortgage Assistance Request page to request support.

800-236-2442

24 Hours A Day, 7 Days A Week

888-761-3967

Monday - Friday

6:00 am - 7:00 pm PT

In The App
After login, go to Help Center & select Chat

Or Through Online Banking
After login, click the chat option on the bottom right-hand corner of the page

talk2us@eastwestbank.com

USA

English, Mandarin, Cantonese and Spanish support

+1 833-468-8356

Monday - Friday

6:00 am - 7:00 pm PT

Saturday

9:00 am - 5:00 pm PT

China*

Mandarin and English support

+86-400-080-5290

Hong Kong*

Mandarin and English support

+ 852-800-906-787

Taiwan*

Mandarin and English support

+886-00801-491-280

*Local Time

Monday

10:00 am - 6:00 pm,

9:00 pm - 12:00 am

Tuesday - Friday

12:00 am - 6:00 pm,

9:00 pm - 12:00 am

Saturday

12:00 am - 10:00 am