In this video you will learn how to access the Online Banking System,
change your password,
set your forget password questions,
set up your authentication security questions,
utilize the forgot password feature,
and if you are entitled to approve payments,
how to activate your authentication device.
Before accessing the Online Banking System, you will be required to download IBM Security Trusteer Rapport.
To install, PC administrative rights are required to receive the full breadth of protection and capabilities.
For questions about administrative rights, please consult your Information Technology professional or call our Global Transaction Services Customer Service for assistance.
Simply click Download Now to begin.
Click the Trusteer Set up then follow the steps to install the software.
Once installed, you may be prompted to restart your computer.
To ensure you are receiving Trusteer Rapport and other operating system updates, your PC should be turned off or restarted daily.
You must then refresh your browser window to access the Login screen.
The Trusteer Rapport icon will be displayed in green in your browser address bar when installed and running.
If the Trusteer icon is grey, click on the icon to protect this website.
If you are an online banking administrator, the bank will provide you with your login credentials through secure email.
If your User ID was created by the company administrator, they will provide you with your login credentials.
Enter the provided Company ID, User ID and Temporary Password.
Please note that all fields are case sensitive.
Click Access Accounts to continue.
Now you'll need to change your password, which allows you to set your new password to access the system.
First, enter the temporary password that you received from the bank or your company system administrator.
Next, enter your new password in the New and Confirm Password fields.
As a best practice, passwords should conform to these password parameters.
As you begin to enter your new password, the requirements will appear in red.
When creating your password, if you meet the requirements, it will turn from red to green.
Enter your new password in the Confirm password field.
Click Submit to continue.
Next, you'll need to create your challenge questions and answers.
If you ever need to use the forget password function, you will be prompted with one of these questions when selecting Forgot Password on the Login screen.
You must select from the predefined list of questions and provide answers.
Please note that your answers are case sensitive.
Review your questions and answers for accuracy.
Click Back to make changes or click Submit to proceed.
Click Continue to proceed.
Now you’ll create your authentication credentials by selecting questions and answers.
This will be used to validate that you and the computer from which you are logging in are trusted sources.
You must select from the predefined list of questions and provide answers.
For example, you will be prompted to answer one of these questions when logging in from a different computer or location.
Please note that your answers are case sensitive.
Click Continue to proceed.
Review your questions and answers for accuracy.
Click Back to make changes or click Submit to proceed.
Your answers have been successfully submitted to the bank.
Click Continue to proceed.
Now that you have established your security questions, you can use the Forgot Password option if you forget your password.
Click Forgot Password.
Enter the answers to your already established Challenge Questions.
Click Submit.
A temporary password will be emailed to you.
You will need to re-establish a new password for logging into the Online Banking System.
To ensure the security of your accounts, please note these additional best practices:
- Keep your password private and change it on a regular basis, please note the bank will never ask you for your password.
- Be aware that email is not a secure form of communication.
- Disable "auto complete" on your browser.
- And finally, be sure to log off when you are finished with the online banking system.
If you are a not a payment approver, this concludes the First Time Login process.
For more information please contact Global Transaction Services customer service.
Next, we will cover how to activate your authentication device.
These steps are only required if you are a payment approver.
In this example we will activate a soft token device.
First, you must install the soft token VIP Access app on your smartphone device to receive your token credentials.
Once installed, launch the application.
Next, click the drop down arrow next to your user name.
Next, select Activate Token.
Enter the Activation Code provided by the bank into the Activation Code field.
Please note if you have not received your activation code contact Global Transaction Services Customer Service.
Enter the entire Credential ID into the Token Number field.
Enter the Security Code into the Passcode field.
Each time you approve a payment for release, you must enter the Security Code from your VIP Access App.
The Security Code is only valid for single use and 30 seconds.
Click Submit to complete the activation process.
Your token has been activated and you are ready to approve payments for your company.
Please note, the Bank will never ask you for your one time security code, if asked contact Global Transaction Services Customer Service immediately.