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Contact Us

 
24-Hour Automated Telephone Banking
Please call (800) 809-6761, or (626) 799-0228 if outside the U.S. Telephone banking is available in English, Cantonese, Mandarin, Vietnamese and Spanish.

Report a Lost or Stolen ATM or Visa®Check Card
Please call (800) 236-2442 available 24 hours a day, 7 days a week.

Customer Service Center
Personal Banking:
Please call (888) 895-5650, Monday through Friday, 6:00 a.m. to 7:00 pm PT, and Saturday from 9:00 a.m. to 5:00 p.m. PT, or e-mail us at info@eastwestbank.com.
Note: Please do not include any personal account information, including account numbers, personal identification numbers, and balance information in the e-mail.

Business and Commercial Banking:
Please call (888) 761-3967, Monday through Friday: 6:00 a.m. to 7:00 pm PT, or e-mail us at ewbb@eastwestbank.com.
Note: Please do not include any personal account information, including account numbers, personal identification numbers, and balance information in the e-mail.

Loan Servicing
Mortgage:
Please call (877) 392-6868, Monday through Friday, 8:30 a.m. - 5:30 p.m. PT.

Small Business Lending (SBA Loan):
Please call (888) 245-1756, Monday through Friday, 9:00 a.m. - 5:00 p.m. PT.

Foreign Exchange Desk
Please call (888) 819-8883, Monday through Friday, 8:00 a.m. - 5:00 p.m. PT.

Prepaid Gift Cards
Please call (800) 627-2140, available 24 hours a day, 7 days a week.

Branch and ATMs Locations
See Branch and ATM Locations with business hours and directions.

Corporate Headquarters:
East West Bank
135 N. Los Robles Avenue, 7th Floor
Pasadena, CA 91101
(626) 768-6000
 

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