Welcome to East West Bank

Questions & Answers for United Commercial Bank Customers

What's different? As a customer of East West Bank, you have crossed the bridge to security and strength. Today, East West Bank is the second largest bank headquartered in California and the largest bank in the nation focused on serving our vibrant Asian American communities. Our prudent approach to banking and solid capital position make us one of the nation's strongest banks and have put us in a position to better serve our customers. East West Bank has always had capital in excess of federal requirements for a well capitalized bank.

What stays the same? At East West Bank, our goal is to provide you with exceptional customer service without any interruption to your banking activities. Continue to bank exactly as you did as a customer of United Commercial Bank (UCB), with the:

Same account numbers
Same UCB name on your account
Same checks, ATM/debit cards, credit cards, deposit slips
Same online banking website and passwords
Same branches and ATMs
Same familiar bankers at your local branch

What will happen to my deposit account(s)? Your deposit accounts will remain the same for now. You should continue to bank just as you always have – at the same UCB branch office, or online at ibankunited.com. Continue to use the same checks, ATM or debit card or other documents for your deposit accounts. You will be kept well informed of any changes or enhancements to your accounts. Over the coming months we'll begin to share information on additional products and services that will be available after the transition of your deposit accounts into East West Bank is complete. Until then, simply continue to bank as you always have.

What will happen to my Certificate of Deposit(s) / CDs? Your CDs are safe and FDIC insured. The rate remains the same and you will be notified prior to the date your CD matures. If you wish to close your CD, you may do so. Per the terms of the FDIC agreement, you may do so without penalty. However, there is no need to close your CD. The rate remains the same and East West Bank is among the nation's safest and strongest banks.

What will happen to my loan? Your loan and other credit accounts will remain the same, subject to the terms of your loan agreement. You should continue to make payments just as you always have.

Can I still use my credit card? Absolutely. Please continue to use your current bank credit cards. Your access remains the same, subject to the terms of your credit card agreement.

Will I be able to use my checks and ATM/debit card to access my account(s)? Absolutely. Your checking and money market checks will continue to be processed just as they always have. You may still use your ATM/debit card to access cash at ATMs and at retailers. Complete, detailed information will be provided in the coming months on any changes to accessing your accounts.

Where will I be able to bank? Will my branch still be open? You will find today all the branches of UCB are open the same hours and are staffed by the same friendly bankers you have come to know. As we work to transition to East West Bank, soon you will have access to 137 branches nationwide, including 68 additional locations in California, an expanded ATM network and more financial product and services. Until we are able to connect the East West Bank and UCB systems, please continue to bank at your current branch office, online or by phone as you always have.

Is East West Bank FDIC Insured? Yes, East West Bank is a Member of the FDIC. The current FDIC standard insurance amount is $250,000 per depositor. The $250,000 limit is permanent for certain retirement accounts, which includes IRAs. The $250,000 limit is temporary for all other deposit accounts through December 31, 2013. On January 1, 2014, the standard insurance amount will return to $100,000 per depositor for all account categories except certain retirement accounts, which will remain at $250,000 per depositor. Additionally, all non-interest bearing deposit transaction accounts in any amount are fully protected by the FDIC through June 30, 20 10.

The FDIC provides separate coverage for deposits held in different account ownership categories. Depositors may qualify for more coverage if they have funds in different ownership categories and all FDIC requirements are met. Everybody's situation is a little different, so it is important to log onto www.fdic.gov to get a complete understanding of your FDIC coverage. Or visit your local branch and ask your banker for assistance on how to title your accounts for maximum coverage under the FDIC.

What if I have deposit accounts at UCB and East West Bank? Will they both be insured by the FDIC? Yes, if your deposit account was opened at UCB prior to November 6, 2009, then that account will be insured separately by the FDIC for six months, up to the maximum FDIC insurance limits, including any new deposits into your East West Bank deposit account. Accounts opened on or after November 6, 2009 are combined with all of your other East West Bank accounts to determine FDIC insurance coverage.

What if I have more than $250,000 in deposits at UCB? East West Bank is assuming ALL of the deposits of UCB – insured and uninsured. All of your deposit remain safe and accessible and are backed by the strength and security of East West Bank. East West Bank is a Member of the FDIC, so each depositor is insured under the FDIC insurance program described above.

What will happen to my direct deposits or automatic payments? Direct deposits and automatic payments will continue, uninterrupted.

Can I still send in deposits by mail? Yes, you can continue to conduct your banking by mail as you always have, sending your deposits to the same address.

Can I still bank by phone? Yes, you can continue to conduct your banking by phone, using the same telephone number and access code.

Can I still bank online? What will happen to bills I pay online using my account? You can, and should, continue to bank online as you always have. UCB's website, Internet Banking and Bill Pay will continue to be available for your use at ibankunited.com.

What will happen to my Business Banking deposit accounts? Just as with the consumer accounts described above, you should continue to access your deposit accounts using the same checks and other documents. The structure of your accounts remains the same.

What if I make deposits through remote deposit capture? No problem. Continue to use your scanner and make deposits as you normally would. Your deposits will be accepted and processed just as they always have.

Will my safe deposit box be affected? No. You can visit your local branch to access your safe deposit box anytime. However, no action on your part is required because of this transaction.

Where can I get more information about East West Bank? For complete information on East West Bank, please visit eastwestbank.com.