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Online Banking Security
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Ensuring the security of your online transactions and protecting your account information is a top priority for us. While you focus on running your business, we will, from time to time, provide you the latest online fraud prevention best practices and the newest security industry recommendations.
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As the holiday season draws near, cybercriminals historically step up their attacks. We recommend that you review the following online banking security best practices, compare them with your current procedures and implement as many as appropriate to strengthen your protection. Effective fraud prevention requires multiple layers of security controls; please refer to the best practices below for a safer online banking experience: |
Required (Must-Have) Best Practices: |
- Never share user IDs, passwords, PIN numbers, tokens, etc. Don't leave these credentials in open areas.
- Do not open emails from unfamiliar sources, especially those with attachments or links to click on.
- Maintain current version of antivirus software, run virus definition updates and scan on a regular basis.
- Implement dual control to initiate and release funds transfers, where two employees and two separate computers are required to complete the transfer of funds, either through ACH or Wires transfer.
- Establish appropriate dollar limits for ACH and Wires transfer, limiting the exposure in case of any unauthorized attempts.
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Recommended Best Practices: |
- Establish email alerts to get notified when funds transfers are made.
- Monitor accounts frequently, at least once a day, scan for unusual activities such as off-hour logins. Promptly review Wire, ACH or other transaction confirmations and make sure you recognize them. Notify the Bank immediately at (888) 761-3967 if you notice any apparent discrepancy or error.
- Review activity reporting on a daily basis and scan for unusual activities such as off-hour logins.
- Do not reuse the same login name or password on any other websites or applications.
- Consider using a dedicated computer for online banking that is never used for email or general internet browsing/surfing.
- Never leave a computer unattended when using any online banking service, always lock and password-protect your computer when you are away.
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More information on how to protect your information is available under the Consumer Security link. If you have additional questions -
- For consumer customers: Please contact Customer Service Center at (888) 895-5650, Monday through Friday from 6:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM PT, or email us at
info@eastwestbank.com.
- For business customers: Please contact Commercial Banking Customer Service at (888) 761-3967, Monday through Friday from 6:00 AM to 7:00 PM PT, or email us at ewbb@eastwestbank.com.
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