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Terms and Conditions of the Bill Payment Service |
| SERVICE TERMINATION, CANCELLATION, OR SUSPENSION |
In the event you wish to cancel the Service, you may have the ability to do so through the product, or you may contact customer service via one of the following:
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Telephone us at 888-895-5650 during customer service hours;
and/or |
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| 2. |
Write us at: |
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East West Bank
407 W. Valley Blvd.
Alhambra, CA 91803 |
Any payment(s) the Service has already processed before the requested cancellation date will be completed by the Service. All Scheduled Payments including recurring payments will not be processed once the Service is cancelled. The Service may terminate or suspend Service to you at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement. |
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| PAYEE LIMITATION |
| The Service reserves the right to refuse to pay any Payee to whom you may direct a payment. The Service will notify you promptly if it decides to refuse to pay a Payee designated by you. This notification is not required if you attempt to make a prohibited payment or an exception payment under this Agreement. |
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| RETURNED PAYMENTS |
| In using the Service, you understand that Payees and/or the United States Postal Service may return payments to the Service for various reasons such as, but not limited to, Payee's forwarding address expired; Payee account number is not valid; Payee is unable to locate account; or Payee account is paid in full. The Service will use its best efforts to research and correct the returned payment and return it to your Payee, or void the payment and credit your Payment Account. You may receive notification from the Service. |
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| INFORMATION AUTHORIZATION |
| Your enrollment in the Service may not be fulfilled if the Service cannot verify your identity or other necessary information. Through your enrollment in the Service, you agree that the Service reserves the right to request a review of your credit rating at its own expense through an authorized bureau. In addition, you agree that the Service reserves the right to obtain financial information regarding your account from a Payee or your financial institution (for example, to resolve payment posting problems or for verification). |
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