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SIGN ON ONLINE BANKING
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Terms and Conditions of the Bill Payment Service |
| ERRORS AND QUESTIONS |
In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
| 1. |
Telephone us at 888-895-5650 during customer service
hours; |
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Contact us by using the application's e-messaging feature; and/or, |
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| 3. |
Write us at:
East West Bank
407 W. Valley Blvd.
Alhambra, CA 91803 |
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If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
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Tell us your name and Service account number; |
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Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, |
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Tell us the dollar amount of the suspected error. |
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| If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur. |
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| DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES |
It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:
| 1. |
Where it is necessary for completing transactions; |
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Where it is necessary for activating additional services; |
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In order to verify the existence and condition of your account to a third party, such as a credit bureau or Payee; |
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To a consumer reporting agency for research purposes only; |
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In order to comply with a governmental agency or court orders; or, |
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If you give us your written permission. |
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