When is businessBridgePlus available? Are there times when I will not be able to access my account? |
businessBridgePlus is available 24 hours a day, 7 days a week except when system maintenance is being performed. |
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If the businessBridgePlus online banking system goes down, will my transaction be completed? |
businessBridgePlus is a very reliable service. However, if it becomes unavailable while you are transmitting a transaction, feel free to call us to confirm receipt of your transaction.
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Can I e-mail questions about my account to you? How secure is e-mail?
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Most e-mail is not secure; however, when you send a message via the Send Message option, your e-mail is secure. We still recommend, for security purposes that you do not include sensitive account information in the message. If you communicate with us via any other e-mail program, do not include any personal account information, including account numbers, personal identification numbers, and balance information in the e-mail. |
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How do I report a problem with my account history or transaction? |
You may contact Commercial Support at 1-888-761-3967. Support hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. (PT).
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Who do I call if I need assistance
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You can contact Commercial Support at 1-888-761-3967. Support hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. (PT).
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What if I forget my password? |
You will need to have your password reset. Please contact your company's administrator. For security purposes, the bank will only reset passwords for administrators registered with the bank.
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Can I change my password online? |
| Yes. Click on the "Administration" menu item and the "Change Password" link. |
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Can I change my User ID to something else? |
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No. If you need a new User ID, please contact your company's administrator. |
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| How do I change our company's Access Code? |
| Your company's registered administrator should contact Commercial Support. Upon proper identification of the caller, the Access Code will be changed. She/he will be prompted to change the Access Code upon first login. |
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| Why can't I login? |
Please verify that the Customer ID, Access Code, User ID and personal Password you entered are correct. If you need to verify your User ID or reset your password, please contact your company's administrator. For security purposes, Commercial Support will only reset passwords for administrators registered at enrollment.
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| How do I change my registered Administrator? |
You may send a letter to East West Bank at 2090 Huntington Drive, 2nd floor, San Marino, CA 91108 providing the name, phone number and e-mail address of your new administrator. Note that the letter must be on your company's letterhead and signed by an authorized officer.
Alternatively, written authorization to the bank on company letterhead and signed by an authorized officer can be faxed to Customer Service at (626) 588-1802. |
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| How do I disable my registered Administrator's User ID? |
| You may contact Commercial Support at 1-888-761-3967. Support hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. (PT). |
